Frequently asked questions

Used video games, consoles, controllers, and accessories from PlayStation, Xbox, Nintendo, Sega, and most retro platforms. If you don’t see your platform in the payout list, you can still list items as free-text on the submission form.

Yes. The payout list is your quote. The total at the bottom of your batch is exactly what we’ll pay, as long as the items match the condition you selected on the form. No waiting for a follow-up email, no separate review step. What you see really is what you get.

New / Sealed, Complete-in-Box (CIB), Missing Manual, and Loose. We don’t buy items that are broken beyond use, heavily scratched, or in worse than 8/10 cosmetic condition.

Stuff happens. Sometimes a “working” item arrives non-working, or a “Complete in Box” game shows up without the manual. In those cases we adjust the payout to match the actual condition (so a non-working game drops to the For-Parts payout, for example). For items that aren’t salvageable at all, we may not be able to pay out for that item. Adjusted items stay with us instead of being shipped back, so please double-check your condition selections before submitting. And if you ever disagree with an adjustment, just email us at store@xpgames.ca. We’re reasonable and happy to work something out.

Batches with a catalog estimate of $300 or more qualify for a free prepaid label. As soon as you submit, we generate a Canada Post or UPS label, email it to you, and show it on the confirmation page. Drop the package off within 72 hours, otherwise the label is voided automatically and you’ll need to request a new one.

You can still ship at your own cost (provide a tracking number when you do), or bring your batch to our store in Scarborough. If you’re close to the threshold, adding a few more items often gets you over the line and unlocks the free label.

Mail your batch to:

XPGames
2877 Kingston Road
Scarborough, ON M1M 1N3
Canada

Use a tracked service so you can email us the tracking number when you ship. We e-Transfer your payout 24 to 48 hours after the package arrives and is verified. Pack carefully, we aren’t responsible for damage in transit before the package reaches us.

Not anymore. Bring your games to our store at 2877 Kingston Road, Scarborough, or mail them in from anywhere in Canada, with a free prepaid label on batches of $300 or more.

Yes. Our new store at 2877 Kingston Road, Scarborough opens November 1, 2026, and is open every day, 11:00am to 6:00pm. Bring your games in and we’ll check them at the counter and pay cash on the spot. Submit your batch online first and pick the store as your drop-off, and your total is already worked out when you arrive. Store details.

Store drop-off: cash on the spot, once we check your items at the counter. Interac e-Transfer on request.
Shipped to us: Interac e-Transfer within 24 to 48 hours of your package arriving.

Sure. If you have a question, call us at289-806-2003. Not sure about a condition, whether we buy something, or how the store works? We’re happy to talk it through. The fastest way to actually sell is the submission form. The payout list is your quote, so your batch is locked in the moment you submit, no back-and-forth needed. If we miss your call, leave a voicemail and we’ll get back to you the same day.

We only collect what we need to complete the transaction (name, email, phone, and an address when you ship with a prepaid label). We don’t share or sell customer data.